All your personal information and financial transactions on hai77 are protected with 256-bit SSL (TLS 1.3) encryption – the same level of security used in the banking sector. Your name, mobile number, date of birth, and payment details provided at registration are never sold or shared with third parties.
To protect members' funds, account balances are held in separate, secured accounts and are never mixed with Hai77's operating funds. Withdrawal requests are processed after verification, which prevents unauthorized transactions.
For additional security, you can:
- You can enable two-factor authentication (2FA) from your account settings
- You can keep login alert notifications enabled.
- You can use a strong, unique password
Hai77's Privacy Policy This page contains full details on how your information is used and kept secure.
Changing the language on Hai77 is simple. Here's how:
- While logged in: Click the profile icon at the top right of the page → select "Settings" → go to the "Language" option and choose your preferred language.
- Without logging in: There may be a language selector icon in the page footer or header – you can also change the language from there.
Hai77 currently supports Bengali (Bangladesh), English, and Hindi. Changing the language will automatically refresh the page and display it in the selected language. The in-game language depends on the game provider – not all games may be available in every language.
If you're having trouble changing the language, try clearing your browser cache and attempting again, or let us know via live chat.
Under Hai77's policy, each individual may only hold one account. Multiple accounts per person are strictly prohibited. If detected, all associated accounts will be closed and balances may be forfeited.
However, two separate individuals from the same household may each hold their own account, provided they use different identities, different mobile numbers, different email addresses, and different payment methods. Sharing the same device or payment method may cause issues during verification.
If you plan to operate multiple accounts from the same household, it's best to notify support@hai77.xyz in advance. This helps avoid complications during account verification later on.
Betting on cricket at hai77 is straightforward. Log in to your account and go to the "Betting" or "Sports" section from the menu. Select Cricket to see a full list of upcoming and live matches.
Step by step:
- Click on your preferred match — all available betting options for that match will open
- You'll find a range of markets – which team wins, who takes the toss, how many runs will be scored, and more
- Click your preferred option to open the bet slip on the right
- Enter your stake and the potential payout will be calculated and displayed automatically
- Press the "Place Bet" button to confirm your bet
You can also bet on live matches – odds update in real time as the game progresses. The minimum bet is generally from ৳50. Before placing your first bet, On the Betting page View the full guide.
Account locks are typically caused by one of three reasons:
- Consecutive incorrect password attempts: After 5 consecutive failed password attempts, your account will be temporarily locked for 30 minutes. Simply wait 30 minutes and try again.
- Suspicious activity: Multiple login attempts from an unrecognized device or location may trigger an account lock as a security measure.
- KYC Verification Pending: If identity verification is not completed after a large withdrawal, certain features may be restricted.
Solution:
- On the login page, use "Forgot Password?" to receive an OTP on your registered mobile number and reset your password.
- If the issue persists, email support@hai77.xyz with the subject line "Account Locked" and include your registered mobile number
- Instant help is also available via live chat
After identity verification, the support team will typically reactivate your account within 2 hours.
Follow the steps below to make a withdrawal from Hai77:
- Log in to your account and go to the "Wallet" or "Cashier" section
- Select "Withdraw"
- Choose your payment method – bKash, Nagad, Rocket, or bank transfer
- Enter the amount (minimum ৳500) and add your payment number / account details
- Submit Request
Processing Time:
- bKash / Nagad / Rocket: Usually arrives within 15 minutes to a maximum of 3 hours
- Bank Transfer: May take 1–3 business days
KYC verification may be required on your first withdrawal — a national ID and selfie may be needed. To withdraw from a bonus balance, the turnover requirement must be met first. Details Terms & ConditionsSee here.
After a win at hai77, how quickly your prize money is credited depends on the type and amount of the reward.
Regular Game Winnings: Winnings are credited to your account automatically as soon as the game ends — within a matter of seconds.
Sports Betting Winnings: Winnings are credited automatically once the match or event result is confirmed – usually within 15 minutes of the match ending.
Jackpots & Large Prizes (over ৳1,00,000): In such cases, a manual review is carried out. The amount is generally credited to your account within 24–72 hours. Identity verification and account details may be required during the process.
Tournament Prizes: Distributed within 48 hours of the tournament's official conclusion.
If a prize is delayed or you experience any issue, email support@hai77.xyz with the game name, date, and winning amount.